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Enable experiential loyalty from acquisition to retention.

Customer-centric brands report profits that are 60 percent higher than those that fail to focus on CX.

Fierce Loyalty. 🔥 Results.

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Interaction-Engagement-Retention.

Add hotspots, drag n-drops, carousels, flipcards & more for improved learning and retention.

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Client-Driven Consulting & Solutions

Kiesha King-Brown is Chief Engagement Officer at Loyalty Centric. Kiesha has 20+ years of Fortune 200 Sr. leadership experience and an Executive Coaching Certification.


She has coached clients, from executives to startup founders. Kiesha creates winning customer strategies, turning struggling locations into consistent 100%+ sales achievers. During a market recession, she helped a $60M business achieve positive growth.

Kiesha has initiated client focus groups to drive informed strategies, boosting client experience scores, retention, and double-digit sales growth.

Gap Inc.'s CEO leveraged Kiesha’s expertise to help create, test and rollout their loyalty program. As a SaaS startup COO, she spent time on strategic collaborations, SOP creation and leadership development.

Tech-savvy and strategic, Kiesha leverages both strategy and technology for business success and helps others do the same.

Let's collaborate to elevate client experiences, retention, and your path to future-proof success.

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Health and Wellness Businesses Need an Upgrade

October 25, 20231 min read

Health and Wellness Businesses Need an Upgrade

There is a myth that health and wellness services are fundamentally different from the types of services that loyalty programs are designed for.

Health and wellness practices and coaches have a strong belief that their services are a need vs. a want. To some degree they are. But the more important factor is that the services of chiropractors, physical therapists, fitness trainers, and health coaches (just to name a few) are still a choice. They are a choice overall or they will be a choice after a few sessions. They are also a choice relative to the dozens of options for the same services in most cities.

The unique thing about Health and Wellness loyalty and retention is that it's not just about rewards for clients. Clients are enabled to live more fulfilled lives with less risk of injury, illness or lack of mobility and pain. They are literally being incentivized to take better care of themselves. In the process profits increase for the business that serves them consistently.


Patient RetentionPatient LoyaltyChiropractorPhysical TherapyspaHealth and WellnesMedical
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Kiesha King

Kiesha King (King-Brown) is founder and Chief Engagement Officer of Loyalty Centric.

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